After Sales Policy

• Our priority is to serve our customers and meet their needs. After purchasing a product, you will receive the necessary documents, and we will provide full assistance if you face any difficulty using the product.
• Once the product is delivered and received, returns or cancellations are not allowed.
• Customers are advised to record a video while opening the package for proof and to avoid any future issues.
• In case of a defective product, KRAKEN will take full responsibility as per our refund and return policy.
• Customers must check the product before opening the package. Replacement or substitution is only possible if the product is unopened and in its original condition.
• If a customer wants to change the product after receiving it, they will have to bear the transportation cost for the exchange